How do managed services work? Managed services are often considered a cost-effective IT infrastructure management option. This is because they can be deployed on an as-needed basis and offer much more flexibility than traditional IT service providers. If you’re considering how to cut costs, it might be time to consider this option. In this article, we’ll discuss the benefits of managed services and help you determine if this is the right solution for your company’s needs.
Benefits of Managed IT Services
There are many benefits to managed services, including:
You can make payments on an as needed basis so you only pay for the time your team uses a service. This is unlike traditional providers who charge full rates for connectivity and other parts of infrastructure management even if they aren’t used all year long. With this option, you’re more likely to get better value because it’s tied to how much work your company needs done instead of paying up front or purchasing packages that don’t meet demand every month.
More affordable than buying equipment yourself
If you have multiple departments in need of technology support but lack the budget to purchase new hardware and software from scratch, then this might be your best option. You won’t have to make the investment in new equipment, and you’ll also get help with upgrades or moving systems when needed for a fraction of what it would’ve cost on your own.
Support is available 24/365
Many companies can only afford IT support during normal business hours because working overtime isn’t feasible. This leads to periods where technology is down due to technical malfunctions, power outages, hacking attempts, etc., which will result in major negative consequences if they go unnoticed until after office hours are over. With managed services providers around the clock, this kind of situation doesn’t happen as often and there’s always someone who can take care of urgent issues without wasting valuable time trying to fix things themselves.
The provider will handle all the IT needs
As a small business owner, you might not have time to manage IT issues or staff dedicated to this task fulltime. With managed services providers, they’ll take care of everything so that your company never has any downtime and can focus on its core competencies instead.
Better customer service than large companies
Many larger technology firms are notorious for too many layers in between customers and technicians which leads to long wait times (sometimes days) before help is provided. Some even charge hefty fees if they need remote access to fix anything because it counts as an additional service call. However, with managed services providers who specialize in these tasks without other overhead costs then there’s much better customer support.
They’re more focused on your needs
If you have a specific need, like hosting or network security, then managed services providers can specialize in those fields while traditional IT service providers may take up to six months just to get up and running with something new. They also won’t waste time trying to sell other unrelated products which is great if you want to save money without giving up quality of service.
Deciding Between Managed Services & In-House IT Staff
If the above benefits are what you’ve been looking for when it comes to your company’s infrastructure management needs, then it’s worth signing an agreement with a provider before committing fully to anything else. But if this doesn’t sound right for your business at all or there’s a gap in service that can’t be filled, then an in-house IT staff may still be the best option for you.